What types of fees might you encounter?
As a cardholder, you may encounter various fees, such as:
Transaction fees: Fees for purchases, withdrawals, or currency conversions.
Cryptocurrency transaction fees: Fees related to network or gas costs for crypto transactions.
Swap fees: Fess for swapping cryptocurrency to USDC
How can you review fees applied to your account?
To understand the fees associated with your account:
Check your transaction history:
Review your account statement or transaction history through the app or portal to identify any applied fees.
Access the fee schedule:
Refer to the full fee schedule outlined in the service terms and conditions. This document provides clarity on applicable fees and when they may be charged.
What should you do if you believe a fee was charged incorrectly?
If you think a fee was charged in error, take these steps:
Contact support:
Reach out to our support team https://support.hanawallet.io/ with details about the transaction and the fee in question.
Provide transaction details:
Share key information about the transaction, including:
The date of the transaction.
The amount involved.
The specific fee you believe was charged incorrectly.
Our support team will investigate the charge and determine whether it was applied correctly.