What is a privacy or data breach?
A privacy or data breach occurs when unauthorized individuals access personal or financial information, such as card numbers, account details, or other sensitive data. This information may be exposed or misused without the your consent.
How can you tell if your data has been breached?
If your data has been compromised, you may notice:
Unexplained transactions or changes in your account.
Unusual activity, such as unfamiliar login attempts or password reset notifications.
Notifications from merchants or service providers stating that your data has been exposed.
If you suspect a breach, report it immediately.
What should you do if you suspect a data breach?
If you believe your personal information has been compromised, take these steps:
Report the breach:
Contact our support team immediately to report the suspected breach https://support.hanawallet.io/
Change passwords:
Update your passwords for financial, email, and other critical accounts. Use strong, unique passwords to secure them.
Monitor your account:
Review recent transactions and account activity for any unauthorized use of your card or information.
Should you contact other institutions?
Yes, notify your other financial institutions, including banks and credit card companies, to ensure no additional accounts have been compromised. You may also want to place fraud alerts with credit bureaus to protect against further unauthorized activity.
Will you be liable for fraudulent transactions caused by a breach?
If you report the breach promptly, you will not be held liable for any fraudulent charges. Unauthorized transactions will be reversed, and your accounts will be secured.
How can you protect your data in the future?
To reduce the risk of data breaches, follow these tips:
Use strong, unique passwords for all accounts, especially financial and email accounts.
Enable two-factor authentication (2FA) for added security.
Be cautious of phishing scams and avoid clicking on suspicious links or sharing personal information through untrusted sources.
Can you request a new card after a breach?
If your data has been compromised, you can request a replacement card through the app.