Why might your account be blocked?
Your account may be blocked for several reasons. Here are some common causes:
Suspicious activity:
Unusual or suspicious activity detected on your account could lead to a block to protect your funds and personal information.
Unverified account information:
If you haven’t completed the required Know Your Customer (KYC) verification, your account may be blocked until the necessary information is provided.
Policy violations:
Your account may be blocked if there’s a violation of the terms of service, such as engaging in fraudulent transactions, misuse of the account, or triggering Anti-Money Laundering (AML) or Counter-Terrorism Financing (CFT) flags.
What to do if your account is blocked
If your account is blocked, follow these steps:
Contact support immediately:
Reach out to our support team via https://support.hanawallet.io/ to understand why your account has been blocked and what steps are required to resolve the issue.
Complete any pending verification:
If the block is due to incomplete KYC or other verifications, submit the necessary documents or information to verify your identity.
How to prevent your account from being blocked in the future
To help avoid account blocks, follow these tips:
Complete all verification steps:
Submit KYC and other account verification documents promptly to avoid restrictions.
Monitor account activity:
Regularly review your transaction history for any unusual activity that could trigger a block.
Use strong passwords and enable two-factor authentication (2FA):
Securing your account with a strong password and 2FA minimizes the risk of unauthorized access and security-related blocks.
Follow terms of service:
Familiarize yourself with our terms and conditions to avoid policy violations that could result in a block.