How can you tell if your private keys have been compromised?
Signs that your private keys may be compromised include:
Unexplained transactions involving your cryptocurrency or digital assets.
Unauthorized transfers or withdrawals from your wallet.
Notifications of access from unfamiliar devices or locations.
If you notice any of these signs, take immediate action to secure your assets.
What should you do if your private keys have been compromised?
If you suspect your private keys are compromised, follow these steps:
Immediately transfer your assets to a secure wallet:
Move your digital assets to a new wallet with fresh, uncompromised private keys.
Stop using the compromised keys:
Cease all use of the compromised private keys and generate new keys from a secure source.
Report the issue:
Contact support to report the incident https://support.hanawallet.io/ and receive further guidance on securing your assets.
What additional steps should you take?
To further protect your accounts and assets:
Change all related passwords:
Update passwords for wallets, exchanges, and accounts associated with your private keys.
Enable two-factor authentication (2FA):
Add an extra layer of security to your accounts by enabling 2FA wherever possible.
Monitor for suspicious activity:
Keep an eye on your accounts and wallets for any unusual activity.
Will you be liable for losses due to compromised private keys?
Private keys are solely the responsibility of the holder. Unfortunately, losses due to compromised private keys are generally not recoverable. However, support teams will help secure your account and prevent further losses.
How can you protect your private keys in the future?
To safeguard your private keys, follow these best practices:
Use hardware wallets:
Store private keys securely in offline, hardware wallets.
Keep backups in secure locations:
Store backup copies of your private keys in secure, offline locations.
Never share your private keys:
Do not share private keys with anyone, including family, police, or staff, and avoid storing them in easily accessible digital formats such as cloud storage.
Can you recover compromised assets?
Recovery of assets transferred out of your wallet after the keys were compromised is often challenging. However:
Report unauthorized transactions to relevant exchanges and/or authorities.
Our support team will investigate the issue and provide any assistance possible.