The Hana Card is currently only available within Australia 🇦🇺
How can you create a card?
Follow these steps to create a virtual card:
Navigate to the Hana card section under "Manage" in the mobile app.
Complete account activation:
Ensure you have completed the Know Your Customer (KYC) process. If not, submit the required documents through the app or portal before proceeding.
Card creation
Once KYC is passed, the card should be available for use immediately.
What are the requirements to create a virtual card?
To create a card, ensure you meet the following requirements:
Completed KYC verification: Your KYC process must be successfully completed.
KYC is currently only available within Australia 🇦🇺
Verified account: Your account must be active and verified.
What should you do if you encounter issues while creating a virtual card?
If you experience any issues, follow these steps:
KYC verification issues:
Ensure your KYC process is complete. If it’s incomplete or rejected, resubmit the necessary documents.
Check for system errors:
If you encounter technical issues, such as pages not loading or errors during submission, refresh the page or log out and back in.
Contact support:
If problems persist, reach out to our support team https://support.hanawallet.io/ Provide error messages and relevant details to assist with troubleshooting.