What should you do if you notice an unwanted subscription payment?
If you encounter an unexpected or unwanted subscription charge, follow these steps:
Contact the merchant directly: Reach out to the merchant providing the subscription service. Work with them to cancel the subscription and request a refund for any overpaid amounts.
If the subscription is already canceled but charges continue: If you have canceled the subscription and continue to see charges, or if the merchant refuses to provide a refund, i cancel your card and gather the following information to submit a dispute with us as soon as possible https://support.hanawallet.io/:
Date of the transaction
Transaction amount
Reference number
Merchant name
Any relevant information about the subscription service, such as terms and conditions, proof of cancellation and any correspondence with the merchant.
What tips can you use to avoid unwanted subscription charges?
Set reminders for free trials:
Add a reminder to your phone or calendar a few days before a free trial ends. This helps ensure you cancel the subscription before being charged.
Review your account regularly:
Check your account for active subscriptions and cancel any services you no longer use to avoid unnecessary charges.