What should you do if your card is stolen?
If your card is stolen, take these immediate actions:
Log in to your mobile app.
Navigate to the Hana Card section.
Select the settings menu
Select the option to Cancel card.
Can you still use your card after reporting it stolen?
No. Once the card is canceled, it is deactivated and cannot be used for any further transactions. Any attempted transactions will be declined.
Will you be liable for transactions made with a stolen card?
Typically, if you report the card as stolen promptly and can demonstrate unauthorized transactions, you will not be held liable for fraudulent charges. However, monitor your account for suspicious activity and report any unauthorized transactions immediately.
How can you request a replacement card?
After canceling your stolen card, you can request a replacement card by:
Navigate to the Hana Card section.
Select the option to create new card.
What happens to pending transactions?
Transactions that were already authorized before the card was reported stolen will likely still be processed. However, any new attempts to use the stolen card will be blocked once it is canceled.
Will canceling the stolen card affect subscriptions?
Yes. Canceling the stolen card will stop any future subscription payments tied to that card. To avoid service interruptions, update your payment details with the relevant merchants.
What should you do if you notice unauthorized transactions?
If you see unauthorized transactions:
Report them to our support team immediately https://support.hanawallet.io/.
Work with the team to raise a dispute and recover any fraudulent charges through the standard process.