What to do if you receive an authorization code but did not initiate a transaction
When making online purchases, you may be required to authenticate your payment by entering a one-time passcode (OTP) sent to your registered mobile number. If you did not initiate the transaction, follow these steps:
Immediately cancel your card:
To prevent further unauthorized transaction attempts, cancel your card:
Log in to your mobile app.
Navigate to the Hana Card section.
Select the settings menu
Select the option to Cancel card.
Verify with family or other authorized users:
Check whether someone else with access to your card details may have mistakenly used your card.
Check your transaction history:
Review your recent transactions for any suspicious or unauthorized charges. If you find anything suspicious, submit a dispute via https://support.hanawallet.io/ to report the fraudulent transactions.
Request a new card:
Request a new card and ensure secure shopping going forward.