If you’ve forgotten your Hana Wallet password, don’t worry—you can regain access by resetting your wallet. However, it’s important to note that Hana Wallet is a non-custodial wallet, meaning only you have access to your wallets. Resetting requires a backup, such as your seed phrase, to restore your wallets. Hana Wallet always recommends securely backing up your wallet during setup to prevent any loss of access.
This guide provides step-by-step instructions for both mobile and desktop users.
On Mobile: Reset Your Wallet Password
Open the Hana App: Launch the Hana Wallet mobile app on your device.
Tap "Reset Wallet": On the login screen, select the Reset Wallet option.
You’ll see information about what resetting your wallet does.
It will inform you that you can only recover your wallets from your existing backups, such as a seed phrase.
Follow the Reset Process: Proceed with resetting your wallet. If you need more information, refer to this detailed guide: Resetting Your Hana Account.
Restore Your Wallet:
After resetting, restore your wallet using your seed phrase or backup.
Once restored, you can set a new password for the application.
On Desktop: Reset Your Wallet Password
If you’re using Hana Wallet on a desktop browser, the steps are slightly different as there’s no "Reset Wallet" button on the login screen.
Remove the Extension:
Open Chrome and go to chrome://extensions.
Locate the Hana Wallet extension and click Remove.
Make sure to clear cache and data during this process to ensure a clean reset.
Reinstall Hana Wallet:
Download the Hana Wallet extension again from the Chrome Web Store.
Install it like a new user.
Restore Your Wallet:
Upon reinstallation, follow the wallet restoration process using your seed phrase or backup.
Once restored, set a new password for the application.
Important Reminder
Backups Are Essential: Hana Wallet is a non-custodial wallet, meaning you are the sole owner of your wallets and assets. Without a backup, such as a seed phrase, your wallets cannot be recovered.
Keep Your Seed Phrase Secure: Always store your seed phrase in a safe place. If you don’t have your backup, resetting your wallet will result in permanent loss of access to your funds.
Need Help?
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