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Resolving Account Balance Issues

Discover common balance problems and quick steps to verify and resolve them.

Lachlan avatar
Written by Lachlan
Updated over 4 months ago

What are common issues with account balances?

You may encounter several balance-related problems, including:

  • Incorrect balance displayed: The balance shown in the account doesn’t reflect the correct amount.

  • Unexpected deductions or additions: Funds appear to be missing or added without explanation.

  • Delays in balance updates: Recent transactions are not reflected in the balance immediately.

  • Discrepancies between available and current balance: Holds or pending transactions may cause differences between the available and current balance.


How can you check and verify your account balance?

To verify your account balance, follow these steps:

  1. Review transaction history:

    Check your recent transactions through the app to identify any unexpected activity.

  2. Check for pending transactions:

    Pending transactions may temporarily affect your available balance until they are fully processed.

  3. Confirm recent deposits or withdrawals:

    Account for any recent transactions that may not yet be reflected in your balance.

  4. Refresh:

    Refresh your app or log out and back in to view the most up-to-date balance.


What should you do if your balance appears incorrect?

If your balance seems incorrect, try these steps:

  1. Review all transactions:

    Examine your transaction history, including pending ones, for any unfamiliar charges.

  2. Look for holds or pre-authorizations:

    Certain merchants may place temporary holds on your funds, reducing your available balance.

  3. Update your app:

    Ensure you’re using the latest version of the app or try accessing your account from a different device.

  4. Report the issue:

    If the problem persists, contact our support team https://support.hanawallet.io/ for further investigation.

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