What are common issues with account balances?
You may encounter several balance-related problems, including:
Incorrect balance displayed: The balance shown in the account doesn’t reflect the correct amount.
Unexpected deductions or additions: Funds appear to be missing or added without explanation.
Delays in balance updates: Recent transactions are not reflected in the balance immediately.
Discrepancies between available and current balance: Holds or pending transactions may cause differences between the available and current balance.
How can you check and verify your account balance?
To verify your account balance, follow these steps:
Review transaction history:
Check your recent transactions through the app to identify any unexpected activity.
Check for pending transactions:
Pending transactions may temporarily affect your available balance until they are fully processed.
Confirm recent deposits or withdrawals:
Account for any recent transactions that may not yet be reflected in your balance.
Refresh:
Refresh your app or log out and back in to view the most up-to-date balance.
What should you do if your balance appears incorrect?
If your balance seems incorrect, try these steps:
Review all transactions:
Examine your transaction history, including pending ones, for any unfamiliar charges.
Look for holds or pre-authorizations:
Certain merchants may place temporary holds on your funds, reducing your available balance.
Update your app:
Ensure you’re using the latest version of the app or try accessing your account from a different device.
Report the issue:
If the problem persists, contact our support team https://support.hanawallet.io/ for further investigation.