What is identity theft?
Identity theft occurs when someone uses your personal or financial information without permission to commit fraud. This might involve using your name, card details, or other personal data for unauthorized purchases or to open credit accounts.
How can you tell if your identity has been stolen?
Here are some warning signs that your identity may have been stolen:
Unfamiliar transactions appear on your account.
You receive notifications or bills for accounts or services you didn’t open.
You receive goods or services you didn’t order.
If you notice any of these signs, report them immediately
What should you do if you suspect identity theft?
If you think your identity has been stolen, take these steps immediately:
Report the issue:
Contact our support team to report the suspected identity theft https://support.hanawallet.io/
Suspend your card:
Block or suspend your card through the app or online portal to prevent further unauthorized activity.
Change passwords:
Update passwords for related accounts, especially financial and email accounts, to secure them against further unauthorized access.
Review transactions:
Check your recent transaction history and identify any unauthorized or suspicious activity.
Should you contact other institutions?
Yes, you should also:
Notify your bank or financial institutions about the suspected identity theft.
Contact national credit reporting agencies to place a fraud alert or freeze on your credit report. This can prevent new accounts from being opened in your name.
What are the next steps?
If you confirm fraudulent transactions, provide the following details to our support team:
Date of the transaction(s).
Transaction amount(s).
Reference number(s).
Merchant name(s).
The support team will then block your card and begin investigating the transactions.
How can you protect yourself from identity theft in the future?
To help protect your identity, follow these tips:
Use strong, unique passwords for all your online accounts and update them regularly.
Avoid sharing personal or financial information through suspicious emails or links (phishing).
Monitor your account and credit report frequently for unusual activity.
How can you request a new card after reporting identity theft?
Once the investigation is complete and your account is secure, you can request a new card through the app.