Why Should I Use Apple Pay?
If you load your Hana card into Apple Pay you can make purchases in-store at merchants that support contactless payments.
How Do You Setup Apple Pay?
To set up Apple Pay, you’ll need:
Your card details, including the card number, CVV, and expiry date.
An iOS device that’s compatible with Apple Pay
Follow these steps
Open the Wallet app on your device and tap the "+" sign.
Select Debit or Credit Card
Select "Enter Card Details Manually"
Follow the prompts to add your card details.
For security purposes, you may be asked to verify with a one-time passcode (OTP). You can choose to receive this via text or email.
If you need more help, refer to the Apple Pay Help Center.
Why Can’t You Add Your Card to Apple Wallet?
If you’re having trouble adding your card, check the following:
Ensure Your Device is Compatible:
Your device must be running the latest version of iOS, watchOS, or macOS.
Your device needs to have Face ID, Touch ID, or a passcode set up.
Check for Service or Connection Issues:
Ensure there are no service disruptions affecting Apple Pay.
Review Your Apple ID Details:
If you’ve recently changed your Apple ID password, phone number, or email address, you may need to wait before adding your card due to security checks.
What Happens If You Don’t Receive the Verification Code?
If you didn’t receive the OTP (one-time password), it’s likely that your mobile phone number or email address is incorrect.
Here’s what to do:
Confirm that your email and phone number in Hana under Settings/Contact details is correct.
If updates are needed, you can do this in the Hana app.
Once your contact details are updated and confirmed, try adding your card again.
Still having problems?
If you're having any issue feel free to raise a support ticket at https://support.hanawallet.io